Shipping policy

Thank you for shopping with PetJery. We are committed to providing a smooth and reliable shopping experience for pet lovers around the world.

This Shipping Policy explains our shipping times, order processing, tracking, and other important shipping information.

1. Order Processing

Orders are typically processed within 1–2 business days after your order is successfully placed and payment is confirmed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that orders placed on weekends or holidays may be processed on the next business day.

2. United States Shipping

We ship orders throughout the United States.

Estimated delivery time: 4–9 business days

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances beyond our control.

3. Worldwide Shipping

We proudly offer shipping to customers worldwide.

Estimated delivery time: 4–10 business days

International delivery times may vary depending on the destination country, local postal services, customs processing, weather, and other unforeseen circumstances.

4. Shipping Costs

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on a particular product or order, the applicable offer will be clearly displayed on our website.

5. Order Tracking

Once your order has shipped, you will receive an email containing your tracking information.

Please allow some time for the tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact our customer support team and we will be happy to assist you.

6. Delayed Orders

While we work hard to deliver your order within the estimated timeframe, occasional delays may occur due to:

  • Severe weather
  • Carrier delays
  • Customs processing
  • Holidays and peak shopping periods
  • Incorrect or incomplete shipping addresses
  • Other circumstances outside our control

If your order is delayed, please contact us and we will do our best to help.

7. Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to the sender. PetJery may not be responsible for additional shipping costs resulting from an incorrect address provided by the customer.

8. Lost or Damaged Packages

If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible with your order number and relevant details.

We will work with you and the shipping carrier to investigate the issue and determine the appropriate solution.

9. Customs, Duties & Taxes

For international orders, your country may charge customs duties, import taxes, or other fees.

Any customs duties, taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs procedures may also cause delays that are outside of PetJery's control.

10. Changes to This Shipping Policy

PetJery reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team through the contact information provided on PetJery.com.

Thank you for choosing PetJery!